Return Policy

Please choose carefully as we don't usually provide exchange or return for change of mind or incorrect quantities ordered.
You may be entitled to a refund if:
- a) The product is faulty or is not of acceptable quality; or
- b) The product is not fit for its intended purpose; or
- c) The product does not match its sample or description.
- Our staff reserves the right to assess the item (in store and online returns) to determine whether a refund, repair or replacement can be offered in accordance with the consumer guarantees under the Australian Consumer Law.
Refund Items returned for an exchange must be returned within 14 days of purchase and returned in saleable condition. That is,
- a) The item is unused or unworn, in the original sealed packaging, tags attached; and
- b) The item must not be broken or tampered with, the manual and accessories are included; and
- c) A valid original invoice must be presented; and
- d) The item is not subject to the exclusions listed below.
Our staff will assess the item (in store and online purchase) to determine whether a exchange will be offered in accordance with our Bathroom Collective Refunds and Exchange Policy.
On special circumstances where a refund has been accepted for change of mind or incorrect quantities ordered, store credit will be provided only with 25% restocking fee calculated from RRP (deducted)

Please choose carefully as we don't usually provide exchange or return for change of mind or incorrect quantities ordered.
On special circumstances where an exchange has been accepted, store credit will be provided only with 25% restocking fee calculated from RRP (deducted)
Exchange Items returned for an exchange must be returned within 14 days of purchase and returned in saleable condition. That is,
- a) The item is unused or unworn, in the original sealed packaging, tags attached; and
- b) The item must not be broken or tampered with, the manual and accessories are included; and
- c) A valid original invoice must be presented; and
- d) The item is not subject to the exclusions listed below.
Our staff will assess the item (in store and online purchase) to determine whether a exchange will be offered in accordance with our Bathroom Collective Refunds and Exchange Policy.

Please choose carefully when purchasing as the following items are excluded from our Bathroom Collective Refunds and Exchange Policy.

Special order products where items have been specifically ordered for you and is not part of Bathroom Collective ’ core in stock range.
All made to order tapware, accessories & furniture
Any packages/boxes that are opened and damaged
All specially ordered All Bathroom Collective Gift Cards. Damaged or Faulty Goods:
All clearance items
We recommend you immediately inspect any goods that we deliver to you or that you collect from a Bathroom Collective store, to ensure you are completely satisfied with the goods, including that the goods are of acceptable quality, and match the description we have provided to you.